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Provided your account got banned by accident during the leveling timeframe, you have the duty to find your account back. It's certain that you can get it back at your insistence. We will offer you some assistance referring how to get it back. But if you still can't find it back, the only reason for this is your improper registration information for your game account. We can refund you the remaining money or continue to level for you to the level you ordered to immediately after you get your account back.
We often keep silent and act as AFK when other players send a tell to you. We never use bots or macros since game masters will crack down on such foolish actions.
If you want us to stop your order permanently in the middle way, we will not refund you the remaining money. And if we finish your order ahead of schedule, we will not refund you the money either, for we have allocated the same labor force accordingly.
Provided we are unable to commit ourselves on completing your order for some irresistible factors, you can get your remaining money back after subtracting the bank fees.
During our leveling timeframe, you keep the right to access your account as long as you had to, but you should inform us in advance before you log in and be sure not to log in too frequently. Or else, the delay of your order will wholly rest with you.
We will compensate you under the following circumstances when we didn't finish your order on time, your gold or items lost because of us, or you don't get what we promised to you.
The agreement will expire when we complete your order. It would be advisable for you to change your password after you receive our completion report. If you don't change it, you will bear the responsibility for the potential further troubles.
Supposing there were some conflicts between the two parties. We should deal with them in a friendly and reasonable way.
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